Peace and goodwill doesn't seem to be prerequisite for some Christmas
shoppers who seem to think that being tired and stressed
gives them the right to abuse retail staff, who are themselves under
tremendous pressure at the busiest time of the year.
Don Farmer, Senior Reporter on the
Wairarapa
Times-Age, wrote the Saturday editorial about the sickening
behaviour of some members of the public.
A supermarket
worker I have known for years stopped me to tell me a sad tale of how
he and his colleagues were being treated by Joe Public.
"This is the worst year ever, you wouldn't believe the abuse we are
having to take."
This was backed up by others in the
retail trade.
Many Wairarapa shop staff are having to endure unprovoked abuse for
what is perceived as the smallest shortcomings - like the store being
out of a particular line of stock for a day or so, or for being in the
aisles as shoppers rip past (even though they were stocking shelves.)
Staff at other shops told me they had been roundly abused, with many
customers freely using the infamous F word.
One woman said she had been spat at and another told she was bloody
useless because she was unable to supply an item the shop had never
stocked.
A man, estimated to be in his 60s, walked out of a shop, then pressed
his face against the window and gave staff the two-fingered salute.
Remember that retail staff are people too, with feelings, who reach
Christmas Eve in a state of exhaustion, only to return to work on
Boxing Day so big-box retailers can cash in on the post-Christmas
bonanza.